Help & support

Getting started

New to Talk2Me? Start here for setup, connection and account basics.

• Setting up your router for the first time Get your Talk2Me connection online in a few simple steps, from plugging in to checking you are connected.

Broadband

Fibre, ADSL and VDSL: setup, speeds, routers and getting the most from your connection.

• What broadband speed do I need? A quick guide to choosing the right plan speed based on how many people and devices are using your connection.
• How to improve your home Wi-Fi Simple changes that can make a big difference to your Wi-Fi speed and coverage around the house.

Phone & VoIP

Home and business calling, VoIP handsets, number porting and 111 emergency calling.

• 111 emergency calling and VoIP Important safety information about calling 111 on a VoIP phone service, and how to stay safe in a power or internet outage.
• Transferring your phone number to Talk2Me You can usually keep your existing phone number when you join Talk2Me. Here is how number porting works and what to expect.
• Phone star codes, the full list Every star code you can dial from your Talk2Me phone to control forwarding, do not disturb, voicemail, conferencing, call transfer and more.

Mobile

Talk2Me Mobile SIMs, plans, data and coverage on the Spark and 2Degrees networks.

• Activating your Talk2Me Mobile SIM How to activate a new Talk2Me Mobile SIM and get up and running on the Spark or 2Degrees network.

Billing & account

Invoices, payments, the customer portal and managing your account.

• Paying your invoice and using the customer portal Where to find your invoices, how to pay, and what you can do in the Talk2Me customer portal.

Troubleshooting

Fixes for common broadband, phone and connection problems.

• No internet, first steps to try Lost your connection? Work through these quick checks before you call, they fix most outages in a couple of minutes.