Talk2Me help & support knowledge base

Getting started

New to Talk2Me? Start here for setup, connection and account basics for homes and businesses across South Taranaki, Whanganui and Manawatu.

• Setting up your router for the first time Get your Talk2Me fibre or broadband connection online in a few simple steps, from plugging in the router to checking you are online. Local help from Hawera.

Broadband

Fibre, ADSL and VDSL help for Talk2Me customers in South Taranaki and NZ: setup, speeds, routers and getting the most from your connection.

• What broadband speed do I need? A quick guide to choosing the right fibre or VDSL plan speed for your South Taranaki home or business, based on how many people and devices share the line.
• How to improve your home Wi-Fi Simple changes that make a big difference to Wi-Fi speed and coverage around a South Taranaki home, from router placement to mesh Wi-Fi. Try these first.

Phone & VoIP

Home and business calling help for Talk2Me VoIP customers in South Taranaki and NZ: handsets, star codes, number porting and 111 emergency calling.

• 111 emergency calling and VoIP Important NZ safety information about calling 111 on a Talk2Me VoIP phone service, and how to stay safe in a power cut or internet outage. Read this first.
• Transferring your phone number to Talk2Me You can usually keep your Hawera, Whanganui or Palmerston North phone number when you join Talk2Me. Here is how number porting works and what to expect.
• Phone star codes, the full list Every star code you can dial from your Talk2Me VoIP phone in NZ to control forwarding, do not disturb, voicemail, conferencing and transfers. Keep it handy.

Talk2Me Mobile help for South Taranaki, Whanganui and Manawatu customers: SIM activation, plans, data and coverage on the Spark and 2Degrees networks.

• Activating your Talk2Me Mobile SIM How to activate a new Talk2Me Mobile SIM and get running on the Spark or 2Degrees network in South Taranaki, Whanganui or Manawatu, including data settings.

Billing & account

Invoices, payments, the customer portal and managing your Talk2Me account, explained in plain English for our South Taranaki and NZ customers.

• Paying your invoice and using the customer portal Where to find your Talk2Me invoices, how to pay, and what you can do in the customer portal, explained for South Taranaki, Whanganui and Manawatu customers.

Troubleshooting

Quick fixes for common broadband, phone and connection problems, from the Talk2Me support team in Hawera. Work through these before you call us.

• No internet, first steps to try Lost your fibre or broadband connection? Work through these quick checks before you ring our Hawera team, they fix most outages in a couple of minutes.