For Business · SMS
Business SMS & text messaging for NZ businesses
Text messages get read. Send appointment reminders, job updates, alerts and confirmations from your business, have customers reply, and drive it all from email, your own software or your phone system, with Talk2Me setting it up and supporting it locally.
- Sister company of 4U Computer Solutions
- 3CX Silver Partner & certified technicians
- Truly local team in Hawera
- No long-term contracts
Three ways to send business SMS
Pick whichever fits how your business works, or use all three.
Email to SMS
Send an email to a special address and it arrives as a text. No software needed, and it works from any system that can send email, including booking tools and monitoring alerts.
SMS API
A simple JSON API for developers, so your CRM, booking system, website or automation platform can send texts and receive replies programmatically.
From your phone system
3CX customers can send and receive business texts in the same app they use for calls, chat and WhatsApp, so a text conversation sits alongside the call history.
What businesses use SMS for
Appointment reminders
Cut no-shows with a reminder the day before, and let customers reply to confirm or reschedule.
Job & delivery updates
"Your technician is 20 minutes away." "Your order is ready for pickup." Automatic updates that save phone calls.
Alerts & notifications
Staff callouts, after-hours alarms, system alerts and new-voicemail notifications straight to a mobile.
Two-way conversations
Replies come back to your inbox, your app or your phone system, so a quick question does not need a phone call.
Verification codes
One-time codes for logins and confirmations, sent in seconds from your own systems.
Customer notices
Opening-hour changes, payment reminders and short offers to customers who have opted in.
Connect business SMS to your tools
The email gateway and API are built for automation. If your booking system, CRM or helpdesk can send an email or make a web request, it can send a text. We also build custom connections, so a "please call me back" promise spotted by AI transcription can text the customer a confirmation, or a low-sentiment call can page a manager. See CRM and custom integrations for what we can wire up.
SMS for staff mobiles
Looking for texting on individual phones rather than from your business systems? Talk2Me Mobile plans include unlimited texts to New Zealand and Australia on the Spark and 2Degrees networks, with the same plans for home and business.
Business SMS FAQs
How can my business send text messages through Talk2Me?
Three ways: send an email to a special address and it arrives as a text (email-to-SMS), connect your own software through our JSON API, or send and receive texts from within your 3CX phone system alongside calls and chat.
Can customers reply to my texts?
Yes. Two-way messaging lets replies come back to your inbox, your phone system or your application, so a reminder can turn into a quick conversation, and a confirmation can be captured automatically.
What do businesses typically use SMS for?
Appointment reminders, delivery and job updates, staff callouts and alerts, one-time verification codes, payment reminders and short marketing notices to customers who have opted in.
Can texts be sent automatically from my systems?
Yes. Our API and email gateway are designed for automation, so your booking system, CRM, monitoring tools or an automation platform can send texts without anyone typing them. See our integrations page for what we can connect.
What about SMS on staff mobiles?
Talk2Me Mobile plans include unlimited texts to New Zealand and Australia for individual staff phones. Business SMS on this page is for messages sent from your business systems and numbers.
Want your business to text?
Tell us what you would like to send and where from, and we will set up the gateway, API or phone-system messaging to suit.