Paying your invoice and using the customer portal

You can view your invoices and manage your account through the Talk2Me customer portal.

The customer portal

The portal lets you:

• View and download your invoices
• Check your account balance
• Update your contact details

You will find the portal link in the top right of our website, or in your welcome email.

Ways to pay

• Automatic payment or direct debit: the easiest option, your invoice is paid on time every month without you having to think about it.
• Internet banking: use your account number as the reference so we can match your payment.
• Card payment: available through the portal.

When invoices are issued

Invoices are issued monthly. If a payment is going to be late, please contact our accounts team before the due date so we can help, rather than letting an account fall behind.

Questions about a charge

If something on your invoice does not look right, get in touch with your account number and a description of the charge, and we will look into it for you.